1. Information We Collect

We collect personal data you provide during account registration, checkout, service bookings, and support requests. This includes your name, email address, phone number, shipping address, and payment details. We also collect device and usage data such as browser type, IP address, pages visited, and interaction patterns to improve our services.

2. How We Use Your Information

• Processing orders, deliveries, and installation or repair bookings.
• Communicating order updates, service scheduling, and support responses.
• Personalising product recommendations and marketing content.
• Maintaining site security, fraud prevention, and identity verification.
• Analysing site usage to improve performance and user experience.

3. Information Sharing

We do not sell your personal information to third parties. We share selected details with trusted delivery partners, payment processors, and service providers strictly for order fulfillment and installation or repair services. All third parties are contractually bound to handle your data securely.

4. Data Retention & Security

Your data is retained for as long as your account is active or as needed for legal and business obligations. We use industry-standard encryption (TLS/SSL) and access controls to protect your data both in transit and at rest.

5. Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also opt out of marketing communications. To exercise any of these rights, contact us at support@send.zontrics.com.

6. Cookies

We use essential cookies to operate the site and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.